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Operator at a monitoring center in front of screens with fleet alerts
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24/7 Control Center · Endeavant

24/7 Control Center: we validate every alert

The 24/7 Control Center is Endeavant's fleet monitoring service: our own operators follow your units in real time, every day of the year, and validate every camera alert. They review the event video, talk to the cab if needed and notify your supervisor with the evidence.

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Coverage
24/7
Evidence
±15s of video

Protocol

Handling protocol for every alert

Every alert from the DMS and ADAS cameras enters a queue that separates pending, handled, automatic and expired alerts. On each one, the Control Center operator follows four steps, each logged with the time and their name.

  1. Reviews the videoThe clip from every camera, with speed, time, vehicle status and the shift driver.
  2. Validates the eventTrue or false: false positives stay out of the driver ranking.
  3. Talks to the cabVoice message to the vehicle to correct while it happens.
  4. Notifies your supervisorOn WhatsApp, with the event and its evidence, from the same screen.

The platform

We work on your own account

The Control Center operates on Endeavant Cloud, the same platform you see, with no parallel system: the alert enters the queue with video from every camera, the operator validates it and every action is logged in your account with who handled it, when and what they did.

  • A record of every actionWho handled it, when and what they did. That is what an audit asks for.
  • Downloadable evidenceOne MP4 per camera plus the still, for the file or the dispute.
  • Reports built for youWith the breakdowns your team asks for, at the frequency you set.

What the operator reviews

Events that reach the Control Center

The Control Center receives the fatigue, nodding, distraction and phone-use events the DMS camera detects, each with its video, plate, speed and time. The operator sees them like this, with the driver's face head-on. How they are detected in AI fatigue detection.

CH1 · DMSEyes closed

Fatigue

CH1 · IRHead nodding

Head nodding

CH1 · IRDistraction

Distraction

CH1 · DMSPhone use

Phone use

Recreated reference videos: real client footage is never published.

Service scope

What the service covers

The 24/7 Control Center is optional: if your operation has no monitoring room of its own, Endeavant provides it, quoted by fleet size and hours of coverage. If you already have one, the platform works the same and we train your team.

Operators around the clock

Endeavant staff following your units in real time, every day of the year.

They handle and escalate

They classify the alert, talk to the cab and notify the right person with the evidence.

Coverage that fits

The whole fleet or a group of units, with the hours your operation needs.

FAQ

Control Center FAQ

What does the Control Center do when a fatigue alert comes in?
It reviews the video from every camera on the vehicle, confirms whether the alert is real or a false positive, talks to the cab if the driver is still at risk and notifies your supervisor with the evidence. Each step is logged with the time and the name of whoever did it.
What happens if the alert is a false positive?
The operator reviews the video from every camera and marks the alert as false in Endeavant Cloud. The false positive is logged with who handled it and when, but it stays out of the driver ranking and reports, so fleet metrics reflect only real events.
What evidence does my supervisor get?
Your supervisor gets the event on WhatsApp with its evidence: video from 15 seconds before to 15 seconds after, plate, speed, time, place and the shift driver. From Endeavant Cloud you can download one MP4 per camera plus the still, for the driver's file or a dispute.
Who are the operators?
Control Center operators are Endeavant's own staff, trained on Endeavant Cloud and on each client's operating criteria: which events get escalated, who gets notified and how urgently. They work around the clock, every day of the year, and every action they take is logged with their name.
Does it cover my whole fleet or only some units?
You decide: the whole fleet or a group, such as long-haul units or those on one contract. Coverage can be 24/7 or limited to the highest-risk shifts, and the rest of the fleet keeps its in-cab alert and its video on Endeavant Cloud as usual.
How is it quoted?
The 24/7 Control Center is quoted by fleet size and the hours of coverage you need: the whole fleet or a group of units, around the clock or only the highest-risk shifts. Tell us how many units you have and what operation you run, and we will put together the proposal.
Can my team see what the Control Center sees?
Yes. Your team logs into the same Endeavant Cloud account and sees the alerts, videos and every logged action. If you have your own monitoring room, we also train your team on the platform so it works to the same criteria.

The full system

Cameras, platform and GPS

Avant 3 · 5 · 8
Cameras

Avant 3 · 5 · 8

DMS anti-fatigue and ADAS anti-collision with in-cab alert.

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Endeavant Cloud
Platform

Endeavant Cloud

The platform the Control Center works on.

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GPS Ituran
Tracking

GPS Ituran

Tracking, telematics, fuel and geofences.

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Quote

Get a quote for the 24/7 Control Center

Tell us how many units you have and the hours of coverage you need, and we will put together the proposal. We can also send you the cameras and platform brochure.

WhatsApp +51 953 721 385+51 954 799 378contacto@endeavant.com
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